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We at Charcoal Grill And Pizza aim to bring all of our customers the very best value for money, services and food around Burnt Oak. Give us feedback.
Value for Money
The delivery alone took 2 hours.
When the food arrived it was
cold. I called and told them the
food was not edible and they said
they would issue a refund. I
didn’t believe them so I
contacted just eat who issued a
refund. The next day I got a
message to said charcoal grill
had refused the refund... after
saying they would issue one...
lucky I was right then! Honestly
I would never every order from
here again, oh and a bonus, the
staff are very rude! To
summarise, if you like waiting
hours for your food to arrive and
then it arrive cold then this is
the place for you!
3 hourse passed no ordered
received yet . Although contacted
them three times .
Food was evey testy and delivery
was on time and delivery driver
was very polite and friendly .
Lovely food friendly guys
I ordered Lamb shish but you
Always had good good and service
Wraps are great very filling
Don’t serve people who don’t
Had chicken doner for first time
Frid. It was very good tasty with
lean bits of chicken. And the
chips were crispy. Hate soggy
I unfortunately find myself in
the position to avoid ordering
from Charcoal Grill again. I used
to like this place quite a lot,
but recently all my orders are
LATE, very late. Although
calling, I am always told
"traffic is the problem", when
Clearly it is the restaurant
which is slow, as it doesn't take
30mins to 1 hour from their
restaurant to my house. My food
comes cold and often missing an
item. I also spoken to a member
of staff who "reassured" me that
:If they know the order is late
because of the traffic, the food
will be made late so it's still
hot....and that makes no sense.
Wish you stop serving people
without masks. Plus should have
anti bac spray and greater ant
The customer service is
shockingly low in manners, they
sent me a wrong order and all of
my food arrived cold but I was
still respectful and called them
to mention that they had sent the
wrong order, they changed it and
although I had ordered the XL
they sent me a small box of that
particular food and they sent
their delivery driver who was
very polite to come and pick up
the wrong order for a third time.
I'm extremely unhappy about the
way they shouted at me over the
Ordered at 7.30. food not
delivered until almost 9.30.
called restaurant at 9 and was
told food had left ten minutes
before. Called at 9.30 and was
told food would be 10 mins more.
They assured me the food would
not be cold. But it was cold. Not
very nice. Was told that the boss
wasn't in for me to complain to.
I used to order here weekly.
Never more. DONT ORDER FROM HERE.
THEY DON'T CARE ABOUT THEIR
always good nice that salad is in
You messed up my order. I did not
order lamb shish kebab. The meat
is Tough I can’t eat it. I
Ordered small chicken shish.
Best local kebab takeaway, chips
are a bit soggy and sometimes too
much vinegar on red cabbage. They
should have server who handles
cash only. Guys who prepare food
should wear gloves. But, I’m
still alive and eaten there many
What happen to you guys today?
Rice on Kebab was very bad and
greasy then usual. I always
order from you guys never got
like this ...I am very
diassapointed. Hope it won't
happen next time.
Order arrived around 1 hour 30
minutes late. The driver at least
was kind. Disappointed. 'Large'
Chicken wrap was medium not
large. Not hot as arrived late
Great food and friendly delivery
Great food and great delivery
We like to stay permanent
customer if you provide quality